Shipping policy

At OLIMPIA LUNA MILANO, each order is prepared and shipped from Milan, Italy. We aim to ensure your piece reaches you smoothly and in perfect condition.

Shipping Destinations

We currently ship worldwide.

Please note that import duties, taxes, and customs fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the purchase price.

Processing Time

Orders are typically processed within 2–3 business days after payment confirmation.

During busy periods, product launches, or promotional events, processing times may be slightly longer.

Made-to-Order Pieces

Certain sizes or styles may be produced on demand once an order is placed.

In some cases, sizes that are temporarily out of stock may also be produced upon request. These pieces are created specifically for the customer once the order is confirmed.

Because these garments are produced on demand, production and shipping typically require approximately 2–3 weeks.

Items produced in this way are considered made-to-order and are therefore final sale. These pieces are not eligible for return, exchange, or refund.

Delivery Times

Estimated delivery times may vary depending on the destination:

• European Union: approximately 5–7 business days
• International destinations: approximately 7–12 business days

Delivery times are estimates and may vary depending on courier operations or customs procedures.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Delivery Responsibility

OLIMPIA LUNA MILANO is not responsible for shipping delays caused by couriers, customs clearance, or circumstances beyond our control.

If a package is returned to us due to an incorrect shipping address provided by the customer, refused delivery, or unpaid customs duties, additional shipping fees may be required to resend the order.

If a shipment is refused by the customer, including refusal due to unpaid import duties or taxes, the package may be returned to Olimpia. Any return shipping costs, customs charges, or additional fees incurred may be deducted from the refund amount.

OLIMPIA LUNA MILANO is not responsible for packages that are lost, delayed, or damaged once they have been handed over to the shipping carrier. Customers are encouraged to monitor their shipment using the provided tracking information.